Farzeen Kassam

atlanta business systems analyst, process nerd, deal hunter, avid pokémon card investor.

B.B.A. Management Information Systems + Supply Chain Operations @ UGA Terry College of Business (2020)

Currently

• Open to work — running the job search like a sprint: backlog groomed, applications shipping daily, retro every Friday

Work

• Business Systems Analyst & Operations Lead @ AP Mobile (May 2022 – April 2026)
• Merchandise & Install Services Planner @ The Home Depot (April 2022 – April 2024)
• Sales Project Manager @ Farmers Insurance (December 2020 – April 2022)
• Solutions Specialist → Customer Service Specialist @ Verizon (December 2019 – July 2021)
• Salesforce CRM Analyst & Scrum Master @ Habitat for Humanity (January – May 2020)
• Business Process Analyst & Project Coordinator @ The University of Georgia (August – December 2019)
• Retail Sales Consultant @ AT&T (April – August 2019)
• General Manager @ Popeyes Louisiana Kitchen (May 2016 – April 2019)
• Shift Manager @ Cellairis (October – December 2018)
• Manager in Training @ My Eyelab (April – October 2018)
• Cashier @ Dunkin’ (February – December 2016)
• Medical Intern @ Lifeline Primary Care (June – August 2016)
• Salesperson @ Verizon Wireless (Authorized Retailer) (May – August 2014)

Ventures

• Owner @ Hype Enterprise LLC — multi-channel B2B/B2C sales portfolio, $100K+ annual sales, 96% customer retention (2020 – 2023)

Projects

• DECA: Learn and Earn — chapter project building business & marketing skills (2014 – 2015)

Certifications & Licenses

• Professional Scrum Master I (PSM I) @ Scrum.org (2026)
• Professional Scrum Product Owner I (PSPO I) @ Scrum.org (2026)
• Georgia Property & Casualty Insurance License
• Cert Prep: Project Management Professional (PMP) @ LinkedIn Learning — PMI-accredited, 35 PDUs (2026)
• Scrum track @ LinkedIn Learning — The Basics · Advanced · Cert Prep: Scrum Master — PMI & NASBA-accredited
• SQL & data track @ LinkedIn Learning — SQL Essential Training · MySQL Essential Training · SQL Tips, Tricks & Techniques
• Business & PM track @ LinkedIn Learning — Business Analysis Foundations · Project Management Foundations
• Office mastery @ LinkedIn Learning — Excel Advanced Formulas & Functions · Excel Financial Functions in Depth · PowerPoint Essential Training

Community & Mentorship

• Volunteer @ World Partnership Walk — Aga Khan Foundation’s nonprofit movement to end global poverty (2014 – Present)
• Academic Tutor @ Varsity Tutors — statistics, pre-calculus & calculus (2018 – 2019)
• Head Tutor @ Peak Performance Tutors — middle school math, science & language arts (2016 – 2019)
• Teaching Assistant @ Early Child Development Center — AKF/AKDN nonprofit early childhood education (2014 – 2017)
• Chess Instructor @ Chess Adventures — teaching elementary & middle schoolers the game (2016 – 2017)
• Community Volunteer @ Habitat for Humanity ReStore, the nonprofit’s brick-and-mortar retail arm where every dollar of profit funds affordable housing (2016)